Course Materials FAQ
Updated Jan. 4, 2023
How do I know what textbooks I need for my class?
Is it the professor who communicates to students what books they need?
Does the student have to find out from each professor, or do they get a list of textbooks they need from their faculty?
How do I order textbooks and course material through the Dal Bookstore website?
To begin, click on Textbooks. Textbooks are organized by the campus where your faculty is based, the academic term, and then the course the textbooks are for. Your search begins by selecting your campus where your program is based.
To refine your search, you will be served with a series of dropdown lists beginning with the term for the course you’re registered in. That will be followed with the option to select your program, such as Biology, Commerce, Law, Music, etc., and then – under that – your course.
How much does it cost to have my print course materials delivered? How long does that take?
Shipping costs vary based on several factors, including the weight of textbooks ordered, where they are being shipped to – locally, nationally or internationally – and through what courier (Canada Post, Purolator, FedEx, etc.). Visit our Shipping Info page for more details.
You can save money by ordering digital versions of textbooks. The Dal Bookstore has made a commitment to offering digital versions of textbooks whenever possible. They can be purchased through the Dal Bookstore’s website, where available, using the Textbooks Search tool.
What textbook formats are available?
Some textbooks are available in different formats:
Not every textbook is available in all these formats – often it depends on the publisher – but as much as possible we try to give a variety of options and prices to choose from.
Digital textbooks are growing in popularity among both faculty and their students, and in response we’re always looking to carry more of these wherever possible. They are typically less expensive than a new, hard copy textbook.
The title I want is out of stock; what do I do now?
How do I know if my web order went through?
Why is my transaction being declined?
• There could be insufficient funds in the account
• The account may have a daily maximum limit that may have been exceeded
• A bank outside Canada may block a transaction, suspecting it is fraudulent
• Visa debit cards sometimes work and sometimes don’t, depending on the bank
How long will it take to process my web order?
How can I track my order?
My order arrived damaged, what can I do?
What is an access code?
Where is my e-text or access code?
How do I redeem my e-text or digital access code?
Getting your e-text is an easy two-step process.
- Once you complete your purchase, we will provide you with a redemption code and instructions. This works as your proof of payment to the publisher that you have paid for access to the e-text.
- Once you redeem the code on our website, you will be emailed an access code and instructions that direct you to the publisher platform. It is important to follow instructions to ensure you register and set up your e-text correctly.
If your course is part of our Dalhousie First Day Digital Program, a pilot program in partnership with Willo Labs, you will not receive an access code. Once you make your purchase you will have access to the content in your Brightspace course page.
Occasionally we have a printed access code that is used. These will be mailed to you or you can pick them up. If you live a long distance away or need the code immediately, we can open it and send you a picture.
Printed access codes sometimes come in shrink-wrapped textbooks. Be sure to scratch the silver coating and do not peel it.
I can't find my redemption code for my e-text or access code.
If I buy an e-text, do I have access forever?
Do I really need an access code?
If I get a message saying my code has already been activated, what should I do?
My access code doesn’t work; what do I do?
Can two people share one access code?
Can I sell my code when I finish the course?
Where are you located?
We have three locations on the following Dalhousie University campuses:
Studley campus: Our main store is located on the bottom level of the Student Union Building, 6136 University Ave.
Sexton campus: We operate a counter service in the Student Success Centre located in the B Building, 1360 Barrington St.
Agricultural campus: Serving Aggies is our location on the Dalhousie Agricultural campus. It is located in the Cox Institute, 50 Pictou Rd. (level 2), room 254.
Can I pick up my order?
Can someone else pick up my web order, or does it have to be me?
What is your return/exchange policy?
Can I return my textbook?
Can I return an E-text?
Can I return this text if it's not in the shrink wrap?
I want to return my order, but it is past the deadline to return; what can I do?
Can I sell my textbooks at the Dal Bookstore?
Learn more about our Book Buyback program »