Store Info > Shipping Info

Shipping Info

How do I make a purchase online?

  1. You will need to either log into an existing bookstore account (this is not the same information as your NetID) or create a new account.
  2. Please take note of the order number provided in your confirmation.
  3. Taxes are based on the sales tax amount for the province in which you place your order. International and US orders are not charged sales tax.

Please call (902) 494-3042 or email Shauna Nickerson at shauna.nickerson@dal.ca if you have any questions regarding your online order. Please have your order number ready when you call.

Canada Post PurolatorFedExUPS

The following table outlines the shipping services available and transit times for orders placed through the Dalhousie University Bookstores:

Service Options

Transit Time

  Canada USA International
Regular 5 - 7 business days 4 - 9 business days N/A
  Add 3 - 5 business days for rural areas
Add 5 - 10 business days to territories
Add 3 - 5 business days for rural areas  
Priority 1 - 4 business days  3 - 7 business days 6 - 20 business days
  Add 4 - 7 business das for rural areas and territories Add 3 - 5 business days for rural areas Add 3 - 6 business days for rural destinations
Overnight 1 business day (rural destinations may take longer) 1 - 3 business days  1 - 4 business days
  Additional surcharge may apply for guaranteed 9 a.m. or 10 a.m. delivery (where available)

Email: bookstoreonline@dal.ca for quote

We are not able to guarantee overnight shipping from the Dal AC Booksore in Truro. 
Guaranteed delivery to major urban areas only Guaranteed delivery to major urban areas only

Shipping Policies

Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country.

These fees are not included in your shipping charges.

The Dalhousie University Bookstore has no way of estimating customs fees, taxes, duties etc. Customs policies vary widely from country to country; you should contact your local customs oce for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Online Order Return Policies

Please contact Shauna Nickerson at (902) 494-3042 before sending a web order back to the Dalhousie University Bookstore for a refund.


Defective, Damaged, or Incorrect Merchandise Returns