birfaq - The Dal Bookstore

What items can I order through the Books in Residence program?

Anything available to purchase in our online store can be delivered with your Books in Residence order. From stationery and accessories to clothing and Dorm Essentials – nothing is off limits.

What is the deadline for placing an order?

Books in Residence ordering period begins Aug. 1 and the last day to order for delivery is Aug. 23 to ensure delivery to residence by Move-in Day.

Is there a limit to how many items I can order through the program?

No. Order as much as you like - we can handle it!

How do I know if my dorm essentials meet the residence approval requirements?

The Bookstore works closely with the Dal Residence Office to ensure we’re up to date on policies and procedures and coordinate accordingly.

Can I return or exchange items if needed? What is the return policy?

Of course! See the Return Policy for General Merchandise and Course Materials.

Are there any eco-friendly or sustainable options available through the program?

Yes. We are very sustainably-minded at the Dal Bookstore and offer a growing variety of sustainable products in a range of categories, including supplies, such as paper, binders, notebooks, and recycled pens*.
*Not all sustainable products are available for purchase online but we are working on it. Shop in-store for more sustainable choice.

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Why am I getting a ‘Transaction Not Allowed’ message when trying to complete my order?

If you’re using Safari or Internet Explorer, we suggest using another browser. Our website is optimized to work with Chrome and Firefox.

Where will my order be delivered?

Your textbooks, course supplies and Home & Dorm Essentials will be delivered directly to your room.

Why isn’t the textbook for my fall class listed in my search on the Dal Bookstore website?

1. Although the textbook may be for a fall class, a professor may also be using it for full year. Try your search again under full year.
2. Your professor might not have submitted their order yet.

Why can’t I find my winter textbooks online?

Winter textbooks typically don’t arrive in-store until mid-October. Check back during this time.

How do you know which residence to deliver my Books in Res order to?

Magic! Kidding. When you input your NetID (ab123456) during the checkout process, the system tells us which residence you’ve been assigned to and we send your order there.

What if I change residences after I’ve placed my order?

Not to worry! The Bookstore is notified when students have switched residences and we then change the packing labels accordingly.

Who should I contact if I have questions or need assistance with my order?

Books in Residence is a full-time job for a staff member each summer. This individual takes care in overseeing all order fulfillment and handles customer inquiries. Please reach out via kaela.zhang@dal.ca or (902) 494-3042.

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